Remote Survey Toolkit: Prepared in Response to COVID-19

"...phone-based phone surveys can get high-quality...data at a fraction of the cost of traditional in-person surveys. With this kind of data in hand, everyone working to make social change...can be more flexible and responsive in the services they offer..."

In response to the COVID-19 pandemic, nearly every country and society around the world has been practicing social distancing and placing restrictions on travel and face-to-face interaction. One impact of these changes is that nearly all in-person research has been temporarily suspended, and many of the organisations conducting this research are shifting some or all of their work to phone-based surveys. 60 Decibels, a tech-enabled company measuring social impact around the world, has created this guide to share the key lessons they have learned in conducting phone-based surveys since 2014.

Contents include:

• Part 01: 10 Tips for Remote Phone Surveys
• Part 02: Resources
  • Cheat Sheet: Technology Pros and Cons
  • Cheat Sheet: Remote Surveying Providers
  • Cheat Sheet: Survey Rules Of Thumb
  • Enumerator Checklist: 7 Tips For A Successful Interview
• Part 03: Customer Question Sets - This section groups questions into themes (e.g, poverty profile; respondents' attitudes, behaviours, preferences) so that the reader can mix and match questions based on his or her needs. There are 2-5 questions in each question set, and each question has been tested with respondents. A chart outlines how to use these questions for data-driven decisions.